Holiday Inn Birmingham Airport

Holiday Inn Birmingham Airport

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From  $156

Holiday Inn Birmingham Airport Reviews

Guest reviews are submitted by our customers after their stay at Holiday Inn Birmingham Airport

Individual guest reviews

• Holiday Inn Birmingham Airport
  Couple

  7.410

  It was convenient for our trip to the NEC

• Holiday Inn Birmingham Airport
  Older travelers

  7.010

  Swim & sauna also the small but comfortable room

  Empty shower gel container in the changing room and the poor service on reception; We found we couldn't access the changing rooms in the leisure centre with our room key so eventually went to reception and was told we needed seperate keys for this. Other hotels provide a key per individual.

• Holiday Inn Birmingham Airport
  Group of friends

  7.410

  Rooms were clean and bed was very comfortable,staff were polite and professional

  We couldn't have any breakfast as we checked out before 7.30,not good enough for a hotel by the airport where people come and go at all hours.

• Holiday Inn Birmingham Airport
  Older travelers

  9.210

  Comfortable bed, helpful staff and convenint to airport

• Holiday Inn Birmingham Airport
  Couple

  4.610

  Staff were very polite

  Did not live up to the Holiday Inn brand standard. Despite an alleged £2.3m revamp.

• Holiday Inn Birmingham Airport
  Family with children

  6.210

  room 232 the bed was very uncomortable a poor nights sleep for a 4 star price, i did complain to a manager but he only said he would look into this and said he would not charge for the hotel parking of £7.50/night which i thought would of been free. will not stay agian.

• Holiday Inn Birmingham Airport
  Family with children

  7.010

  The leisure centre and swimming pool were great and the staff were friendly and helpful. The rooms were clean and comfortable with good quality furniture and fittings. Really comfy beds!

  The car park and communal areas were really crowded and cramped.The hotel had no record of 2 of our bookings which was worrying as we had travelled from east yorkshire - they managed to find and allocate other rooms, but not as booked.

• Holiday Inn Birmingham Airport
  Single

  3.810

  This was one of the worst experiences I have ever had at the holiday inn or out of any hotel I've ever stayed at. The room was shabby, room service was pathetic and it took 20 minutes for me to check out, causing me to be late for a meeting! On arriving the hotel had no twins available as they didnt know what kind of room was required from the booking. Luckily for them I required the double but the attitude shown was awful! I will not be staying there again & I strongly recommend others refrain from booking there.

• Holiday Inn Birmingham Airport
  Single

  5.810

  I didn't like the noise the heating made, and the heating didn't work, so i turned it off before i went to bed and i was freezing!!

• Holiday Inn Birmingham Airport
  Couple

  8.810

  The bar manager was lovely, very friendly. The receptionist was also good.

  My partner was due in on a flight at 1.15am and I enquired at the timem of checking in about getting to the airport. I was advised to see the night team and they would get me to the airport and then pick us up again which I thought was great. However, when I went down to reception that evening they seemed to be a bit put out at having to take me to the airport and could not understand why I hadnt got luggage with me. They found it hard to understand that I was meeting my partner from a flight and that we were staying at the hotel that evening.

• Holiday Inn Birmingham Airport
  Group of friends

  6.610

  We travelled over for Crufts as It is really close to the NEC and the Holiday Inn organises a shuttle bus to take you there and back each day.

  Staff seem to be poorly trained and informed. They are extremely helpful and polite but seem to lack experience. At check - in the receptionist couldnt find our 2nd room booking so arranged another room for us. When she was confirming the price she eventually found our second room under our first one. She also told us that the bill had already been deducted from the credit card but then at checkout we were told the credit card hadnt been charged! Waiting staff in bar didnt know what a wine list was and told us to go to the bar to organise a drink despite us being one of the few in the bar at the time. We were overcharged for bar food and drink but it was sorted out eventually.

• Holiday Inn Birmingham Airport
  Couple

  7.410

  The facility to use the shuttle bus to and from the NEC

  Steam room and shower in pool area out of order.

• Holiday Inn Birmingham Airport
  Group of friends

  8.210

  Ther bar closing at midnight at the weekend but staying open later midweek(1.00 a.m) it would be better the other way around.

• Holiday Inn Birmingham Airport
  Group of friends

  8.210

  I found the staff extremely warm with all the guests. (from reception to restaurant staff- this made it feel less businessy-which is good!) We actually had a discussion that Holiday Inn must be emoloying staff who have a genuine kind nature- and this was lovely. I found the quality of the facilities excellent.(bathroom and bedroom were always clean) I found the partnership with the minibus to the NEC really really useful, and the drivers to be approachable and friendly. The breakfasts were delicious and varied. We enjoyed a sauna swim and jacussi. the decor was simple elegant and functional. it was good for my mum that smoking was still permitted at the hotel bedroom.

  Food was expensive,both in the NEC and at the hotel- there seemed to be no-where to go for quick and easy meals. We waited three quarters of an hour for a simple (and expensive) bar meal. As did others eating at the bar, which did raise comment between us and other guests waiting. It would have been nice to have been able to get some fresh air on the facilities.. an outside area perhaps with plants- as the entire week involved being indoors, and no nature. I belive a bit of nature impoves our general wellbeing.Lastly,we booked a twin bedroom, yet there was one very comfortable double bed, with big duvet, and one not so comfortable sofa- bed, with a thin cover.I borroved the throw to keep warm.'Twin room' information therefore was misleading

• Holiday Inn Birmingham Airport
  Single

  5.810

  The driver for the hotel Was very helpful.

  That the breakfast is not included in a room charge of 145 GBP and that the hotel charges five pounds an hour for internet connection. Wifi is not available in the rooms.