Holiday Inn Birmingham Airport

Comfort of bed, cleanliness and helpfulness of housekeeping staff - when I made a need known, they quickly supplied what I needed. I was glad I had pre-booked the room as it was a lot cheaper than the rate displayed in the foyer when I arrived, so it was a good deal! I liked it that the room had a bath as well as a shower, and a heated towel rail.

The front desk staff were not very welcoming on arrival and barely smiled or made any conversation as I booked out. The housekeeping staff on the other hand were lovely. There was a hotel shuttle bus to take me and other ladies to the Train station/Airport near the NEC where we were attending an International Quilt show, but the bus did not take us around to the NEC itself, we had to either walk a long way or take an infrequent bus from railway to the NEC , which was difficult to find on the first day and it seemed very complicated. Yet the hotel is advertised as being near the NEC - which is it not! They need to offer to take anyone attending any event at the NEC directly there after dropping off other people at the train station/airport. It would not take them more than 5 minutes!

the swimming pool

the hidden charges, eg parking. some staff were rude. prices were way to high

Breakfast was lovely, both the food and the lightness of the restaurant

I could only get "just warm" water, I had a room on the bottom floor. The shower didnt work. The bath was absolutely tiny. The TV kept clicking off. The parking was extortionate.

Breakfast.Swimming pool

Fire alarm at 6:45am both mornings. Limited evening menu. Plastic tablecloths on breakfast tables

Nice bar area Convenient location

Whole floor we stayed on smelled of damp, which got into our clothes - very unpleasant Service at breakfast was abysmal. We were sent to a table and told that tea and coffee would be served, but eventually we had to chase a scurrying waiter round the room to get a hot drink. It seemed like the staff were actually trying to avoid serving us I ordered the same round at the bar twice but was charged two different prices

The bar & waiter in lounge pleasant , obliging & very attentive

After not sleeping well with the noise up to 4 pm of tabls or something being dragged along the floor - no water all morning not good when working a trade fair - room was not cleaned properly dirty glass left on bedside table and no cleaning of dressing bureau - front of house staff not understanding simple English clearly had to repeat telephone conversation

The leisure centre, gym and swimming pool.

Very cramped in public areas and car park. Very poor location.

We stayed overnight as we attended a concert at the nearby LG Arena. Ideally located and very good value. Not a great hotel, but at the price it was just fine. The public areas were good although the rooms a little tired. The pool area was very good. Including breakfast worked fine for us.

Our room was very small, with poor air con. OK for 1 night but we wouldn't have wanted to stay longer.

The hotel offered a free minibus service to the lg Arena. The room was reasonable for the price.

We were charged £7.50 to park the car.

The bed was extremely comfortable and room decorated very well. The maid was very happy and room was cleaned to a great standard. We also liked that the hotel provided a free shuttle bus during the day time.

The male reception staff were not very friendly. Could not get to it by foot, had to get a taxi costing £10.50

Location was great - literally five minutes from the airport and nec. Staff were amazingly friendly and helpful on arrival and throughout the stay. Breakfast staff were also very quick, courteous but not overbearing. Bar staff not so great unfortunately. Pool was very good - clean, changing rooms simple but very pleasant and in good condition.

Music in the bushes is not a great thing!! Air conditioning in the room is loud and either on or off, hot or cold - there's no happy middle ground of quiet and the right temperature.

Location was excellent and free shuttle to airport. Bed was very comfortable.

Dated decor. Price of refreshments. Old TV. Lack of atmosphere. We stayed on ground floor and kept awake all night with slamming door and noise. Silent door closures would have been an asset.

The room was fantastic !

Car park was very full !! ( Crufts was on so understandable !)

I liked the leisure facilities! They were very nice!

The bed was horribly uncomfortable! And it was a hassle having the mini bar open, as we only wanted to use as a fridge, because we had our own bottle of wine! The mini bar was only useable if we had their own drinks, so we had to complain in order to be able to use it as simply a fridge!

The reception staff were excellent. Booking in/out was very easy and quick. I used this hotel for it's location and I wasn't dissapointed. The minibus to/from the NEC was great.

Expensive! Car parking...Coffee...Hot Chocolate...Food !!!!! I actually found it cheaper to get a taxi in/out of Solihull and eat out in a nice resturant cheaper than eating at the hotel, of which didn't has the greatest choice.